Language Training for Customer Service Specialists

Does providing customers with exceptional service give you satisfaction? Do you work with foreign clients often? If you answered “yes”, then our specialised language training for customer service specialists is for you. Throughout the course you will learn how to confidently deal with any situation while keeping your cutomer happy and coming back.

Age Group: 18 and up

Size of Group: 4 to 6 People

Available: All Year

Lesson Length: 60 minutes

Level: Elementary to Advanced

language training for customer service

Things You'll Learn

PRODUCT INFORMATION

Keep customers informed with the latest important product or service information.

SETTLING ISSUES

Provide customers with solutions to their problems through understanding and resourcefulness.

HANDLING ENQUIRES

Answer customer questions about a product or service better and more effectively.

MANAGING COMPLAINTS

Resolve product or service related problems with customers through empathy and professionalism.

PRODUCT MAINTENANCE

Determine problems with a product and schedule appointments with service personnel.

UPSET CUSTOMERS

Deal with tension and upset customers when emotions run high by effectively diffusing the situation.

WHERE?

IN-HOUSE LESSONS

Why waste time traveling when we can come to you?

ONLINE LESSONS

Have lessons anywhere you go with anyone in the world.

CLASSROOMS LESSONS

Conveniently located classrooms provided by us in your area.

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